&vsize=400&exid=1&exmo=0&exty=2&thre=1&trmo=0&trurl=http://62.232.76.134/Campus/Britcoun/Script/Script.cfm&shuf=1&spdrag=1&sppos=100&skelt=../obj/skelt01.swf&frameup=cnt_txt1.swf&framedown=tpl_gapfilldd.swf&panel=0&audiolv=70&audiofile=nul&autoplay=0&buffertime=5&tscr=0&audioscript=HTML text&subm=1&hurl=helpfile.swf&cnt_txt=<font color="#000000"><font>Mario is very unhapy with the service at J@M.  He has written a letter of complaint to Alison, the Director.  Read his letter and drag the correct words into the spaces.  <br><br>If you need some help, click on the blue hint button.  Then click submit to see if your answers are correct.</font></font>&nitem=9&gf_txt19=.<br><br>Yours sincerely<br><br>Mario</font></font>&gf_txt18=[!|I look forward to hearing from you]&gf_txt17=.<br><br>&gf_txt16=[!|as soon as possible]&gf_txt15= and get back to me &gf_txt14=[!|look into this matter]&gf_txt13= for our office and we simply cannot allow such mistakes to occur.<br><br>I would like you to &gf_txt12=[!|a great deal of difficulty]&gf_txt11= our contract. It has caused &gf_txt10=[!|I am considering cancelling]&gf_txt9= about this situation and &gf_txt8=[!|extremely unhappy]&gf_txt7= and caused all our computers to crash. <br><br>I am &gf_txt6=[!|email system]&gf_txt5= for our new website. The email contained a virus which has attacked our &gf_txt4=[!|outlining the design details]&gf_txt3= about the service at J@M. <br><br>On Monday we received an email from you &gf_txt2=[!|I am writing to complain]&gf_txt1=<font color="#000000"><font>Dear Alison<br><br>&item_8=17|574|611||I look forward to hearing from you&item_7=15|548|570||as soon as possible&item_6=13|503|527||look into this matter&item_5=11|385|414||a great deal of difficulty&item_4=9|325|355||I am considering cancelling&item_3=7|278|298||extremely unhappy&item_2=5|215|230||email system&item_1=3|110|141||outlining the design details&item_0=1|13|40||I am writing to complain&testo_pz=19&i9_hint=<font color="#000000"><font color="#FFFFFF">This is the most common way of ending a business letter in the UK.</font></font>&i8_hint=<font color="#000000"><font color="#FFFFFF">Immediately</font></font>&i7_hint=<font color="#000000"><font color="#FFFFFF">Find out what the problem is.</font></font>&i6_hint=<font color="#000000"><font color="#FFFFFF">Many problems</font></font>&i5_hint=<font color="#000000"><font color="#FFFFFF">If someone is thinking about doing something ....</font></font>&i4_hint=<font color="#000000"><font color="#FFFFFF">This means you are definitely not very happy about something.</font></font>&i3_hint=<font color="#000000"><font color="#FFFFFF">Electronic communication method</font></font>&i2_hint=<font color="#000000"><font color="#FFFFFF">This phrase explains the content of the email from J@M.</font></font>&i1_hint=<font color="#000000"><font color="#FFFFFF">We use this phrase to introduce the purpose of the letter.</font></font>&